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A: We accept returns by permission only – just returning something to us does not guarantee that we’ll take it back or issue a refund. Call us at 0086-13806853255 to make arrangements for the return.
There is a 25% restocking fee for all returns. The fee is based on the actual price paid for the item we will NOT refund shipping charges.
To be eligible for a refund, you MUST return your item within 30 days of receiving it. Refunds are issued within 48-72 after receiving the returned item (not the day shipped back to us).
a.Note: Proof of broken or damaged shipments must be provided by the customer in form of photos (or returned merchandise in original packaging within 30 days).
If you just simply didn’t like it, or it was not what you expected we will take it back (within 30 days of purchase) however some rules apply:
a. Item must be unused
b. In original package and in perfect working condition.
A restocking fee of 25% of the retail price of the item being returned will be withheld from the amount refunded. In addition please note we are unable to refund shipping charges do to buyer’s remorse.
Our website is constantly being updated with new products and images, please refer to images we provide for decision masking regarding ordering of colored capsules, keep in mind that colors may vary, or may appear darker in the images provided, do not assume colors currently available are the same as ones previously ordered, we are always manufacturing new products as well as new varieties of existing products, so variations may exist, for a list of colors always available please contact us.
If you fail to provide updated and correct shipping address for the delivery method you chose and the product is returned to us we will not reship to you unless re-shipping charges are paid by you. The same applies to unclaimed items.
INTERNATIONAL (outside the China) shipments that have been returned because they were disallowed by your country’s customs or unclaimed by you will be subject to a restocking fee.